A Veterans' Affairs house panel heard experts say again that the system for addressing benefit claims is dysfunctional. The volume of claims -- 838,000 pending for 2007 -- and the delay in addressing them, which takes nearly six months, requires immediate attention for chronic conditions including mental disorders such as depression or PTSD. The hearings were held following a GAO report released earlier in the week. The President's 2009 budget proposal calls for hiring another 2,600 people to process claims.
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by Phyllis Vine
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